Frequently Asked Questions (FAQs)
Landlords
What is a Guaranteed Rent Scheme?+
The Guaranteed Rent Scheme ensures that landlords receive a fixed rental income every month, regardless of whether the property is occupied or vacant. RNS Homes manages the property on your behalf, taking care of tenant placement, maintenance, and all administrative tasks.
How is the rent amount determined?+
The rental amount is agreed upon after evaluating your property based on location, condition, and current market rates.
Who is responsible for property maintenance?+
RNS Homes coordinates all property maintenance and ensures your property meets compliance standards. Specific responsibilities are outlined in the agreement.
Will I still need to deal with tenants?+
No, RNS Homes manages all tenant-related matters, including placement, inspections, and resolving issues.
How long are the agreements?+
Our agreements are flexible and can range from 1 to 5 years, depending on your preferences and property needs.
What happens if the tenant damages my property?+
RNS Homes conducts regular inspections and handles repairs efficiently. Tenant-related damages are addressed as part of our comprehensive management service.
Tenants
How do I apply for a property?+
You can apply by submitting the necessary documentation, such as proof of ID and income. Our team will review your application and help you find a suitable property.
Are the properties safe and well-maintained?+
Yes, all properties managed by RNS Homes are regularly inspected and maintained to meet high standards of safety and comfort.
How do I report a maintenance issue?+
Contact our support team via phone or email, and we’ll address your concern promptly.
Can I renew my tenancy?+
Yes, tenancy renewals are possible based on mutual agreement and property availability.
Are there any additional fees for tenants?+
No hidden fees. Any charges, such as deposits or additional services, are clearly outlined in the tenancy agreement.
Can I request a property viewing before signing the tenancy?+
Absolutely. We encourage tenants to view properties to ensure they meet their needs before signing an agreement.
Social Housing & Public Sector Partnerships
What is social housing?+
Social housing provides affordable and secure homes for individuals and families in need. RNS Homes collaborates with local councils and public sector bodies to address housing shortages.
How does RNS Homes work with local authorities and the Home Office?+
We partner with these organisations to provide housing solutions, ensuring properties meet the required standards and are well-managed.
How can private landlords participate in social housing?+
Private landlords can lease their properties to RNS Homes, who then manage the property and make it available for social housing.
What types of properties are suitable for social housing?+
Properties of various sizes and conditions can be suitable. We assess each property to ensure it meets specific public sector requirements.
What are the benefits of working with RNS Homes for social housing?+
We provide guaranteed rent, full property management, and a hassle-free experience while helping to address vital community housing needs.
General Questions
What areas does RNS Homes operate in?+
We primarily serve London and the surrounding areas but can discuss opportunities in other regions as needed.
Is there a cost for consultations?+
No, our initial consultations are free. We’ll discuss your needs and explain how our services can benefit you.
Are your agreements transparent?+
Yes, all agreements are clear, straightforward, and include all terms, responsibilities, and payment schedules.
How can I get in touch with RNS Homes?+
You can contact us via phone, email, or our website’s contact form. We’re happy to assist with any questions or inquiries.
Do you offer support during emergencies?+
Yes, our team is available to handle urgent property issues, ensuring quick resolutions for both landlords and tenants.